Refund policy

Returns and Exchanges

We accept eligible returns requested within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.

To request a return, email info@bossupjewels.com with your order number. Please wait for return instructions before sending your item.

Items That Cannot Be Returned

  • Personalized or customized items
  • Gift cards
  • Free promotional gifts on their own (see Free Gifts and Returns below)
  • Items marked final sale
  • Earrings that have been worn

Customers are responsible for return shipping costs for non-defective returns. Original shipping charges are nonrefundable.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional processing time.

Free Gifts and Returns

Some orders include a free gift, such as the subscriber gift with a qualifying order. The gift belongs to that order, so if you return the order for a refund you have two choices:

  • Send the free gift back with your return, unworn and in its original condition and packaging. Nothing is deducted.
  • Keep the free gift. Its full retail price is deducted from your refund. A gift returned worn or damaged is treated the same way.

This applies when you return the whole order, or return enough of it that the order no longer meets the minimum for the offer.

Exchanges and replacements are different: keep your gift, and nothing is deducted, as long as the order still qualifies for the offer.

A free gift has no cash value and cannot be returned on its own for a refund or store credit.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order when it arrives. If an item is damaged, incorrect, incomplete, or not as described, contact us within 3 days of delivery with your order number and clear photographs.

For an approved claim, we will offer a replacement or refund and cover the related return shipping costs.

30-Day Workmanship Guarantee

For 30 days after delivery, Boss Up Jewels covers verified workmanship issues such as clasp failure or stone loss during normal wear.

We will replace the item when available. If it is sold out, we may provide an equal-value replacement or refund.

This guarantee does not cover normal wear, scratches, tarnish, plating wear, damage caused by chemicals, water, impact or force, loss or theft, or items altered or repaired by another party.

Cancellations

Orders may be canceled before fulfillment begins. Contact us as soon as possible at info@bossupjewels.com. Once fulfillment has started, we cannot guarantee cancellation.

B2B orders are governed by the separate terms provided through our B2B program.